The following is a list of Patents approved by the United States Patents and Trademarks Office (USPTO).

Patent No.	Title
7,471,774	Method and system of pausing an IVR session
7,457,287	System and method for assigning call priority
7,446,657	Dynamic and hybrid RFID
7,398,429	System and method for tracing and logging for software module
7,333,496	System and method for indicating the priority of voice over internet protocol (VoIP) calls
7,315,617	Method and system for managing calls of an automatic call distributor
7,287,692	System and method for securing transactions in a contact center environment
7,274,291	Dynamic and hybrid RFID
7,260,632	Presence-based management in a communication network
7,242,303	Navigation and coordination during emergencies
7,236,580	Method and system for conducting a conference call
7,213,768	Multiple device and/or user association
7,178,729	Methods and devices for providing alerts for spoilage and hazardous combinations
7,170,991	Method and system for utilizing proxy designation in a call system
7,088,814	Method and system for automatic call distribution based on network resource availability and agent skills
6,850,615	Method and system for providing information to an external user regarding the availability of an agent

 

Patents Pending

The following is a list of Patents Pending that have been made public so far by the United States Patents and Trademarks Office (USPTO). The USPTO makes a patent available publicly about 18 months from the date of filing. 

Patent App. No.	Title
20040037219	System and method for providing fault tolerant IP services
20050047581	Method and system for managing calls of an automatic call distributor
20050047582	Method and system for utilizing proxy designation in a call system
20050198096	Method and system for managing communication sessions between a text-based and a voice-based client
20050213563	Presence-based management in a communication network
20050235158	Enhanced extension mobility
20050238157	Enhanced call pickup
20050260974	System and method for voice scheduling and multimedia alerting
20060050658	Method and system for providing a conference service
20060050864	Method and system for automatic call distribution
20060126803	Method and system of pausing an IVR session
20060126816	Method and system for communicating with an automatic call distributor system agent
20060146735	Method and system for providing a conference service using speaker selection
20060171337	Method and system for reserving facility resources for a conference
20060174165	System and method for tracing and logging for software module
20060176874	Ubiquitous transfer of a phone number to another phone
20060182259	Method and system using presence information to improve services provided by automatic call distribution centers
20060187859	Method and system for reserving resources of a multipoint conference
20060192001	Methods and devices for providing alerts for spoilage and hazardous combinations
20060203994	Method and system for transferring a call at an automatic call distribution system
20060208063	Multiple device and/or user association
20060208888	Navigation and coordination during emergencies
20060208889	Automated contacting of support centers and sharing of product information via RFID
20060220856	Dynamic and hybrid RFID
20060227949	Method and system for providing a camp-on service
20060239440	Method and system for handling calls at an automatic call distribution system
20060239442	Method and system for distributing calls
20060245567	System and method for providing a reverse camp-on feature in a communications environment
20060256950	System and method for improved contact center services to disabled callers
20060256954	Method and system for providing agent training
20060262921	System and method for return to agents during a contact center session
20060265347	System and method for providing interactive communications
20060268698	System and method for providing a presence based eCamp-On feature in a communications environment
20060285661	System and method for associating due dates with messages
20070005763	Method and system for using load information in an instant messaging system
20070011498	Method and system for using presence information in error notification
20070011678	Methods and systems for managing shared tasks
20070015497	Method and system for providing a contact attempt service
20070025335	Selective mute / unmute control over applications running on a PC
20070025544	Method and system for blocking lower priority communications for improved automatic call distribution
20070036131	Method and system for handling calls at an automatic call distributor
20070036283	Method and system for recording automatic call distributor calls
20070036298	System and method for ensuring call privacy in a shared telephone environment
20070036317	Method and system for managing conference resources
20070050463	Techniques for integrating instant messaging with telephonic communication
20070064913	Method and system for transferring an automatic call distributor call
20070081636	Method and apparatus to process an incoming message
20070081639	Method and voice communicator to provide a voice communication
20070094661	Techniques for task management using presence
20070115348	Method and system for automatic scheduling of a conference
20070121878	Method and system for providing a camp-on hold service
20070121893	Optimal call speed for call center agents
20070133438	Method and system for reserving resources in a conferencing system
20070160054	Method and system for receiving call center feedback
20070162552	Method and system for providing an instant messaging camp-on service
20070174396	Email text-to-speech conversion in sender's voice
20070178828	Integrated mobile communication and broadcast program reproduction device
20070180060	Messaging system with content-based dynamic menu generation
20070187502	MULTIPLE DEVICE AND/OR USER ASSOCIATION
20070201657	Method and system for providing a camp-on service for a network service
20070206738	Secure voice communication channel for confidential messaging
20070206765	Method and system for securing access to information in an automatic call distributor system
20070211879	Methods and systems for providing dynamic message content to callers on hold
20070214040	Method for prompting responses to advertisements
20070214041	System and method for location-based mapping of soft-keys on a mobile communication device
20070223662	CONTENT SENSITIVE DO-NOT-DISTURB (DND)
20070226299	Method and system for providing an instant messaging quorum monitoring service
20070229274	Navigation and coordination during emergencies
20070249410	Techniques for tracking communication frequency across communication modalities
20070250581	Techniques for alerting a user of unchecked messages before communication with a contact
20070263793	Techniques for marking and manipulating voice message segments through a telephone user interface
20070263796	METHOD AND APPARATUS TO PROVIDE DATA TO AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
20070263814	System and method for employing state information to enhance network functionality
20070263821	METHOD AND APPARATUS FOR ENHANCING SPEAKER SELECTION
20070266101	Method and system for inserting advertisements in unified messaging solutions
20070279229	DYNAMIC AND HYBRID RFID
20070280437	DYNAMIC SPEED DIAL NUMBER MAPPING
20070280468	Automated system and method for handling human and caller queues
20070286354	Method and system for recalling voicemail messages
20070288562	Techniques for providing caller ID of participants in a conference call invitation
20080011823	SYSTEM AND METHOD FOR SECURING TRANSACTIONS IN A CONTACT CENTER ENVIRONMENT
20080037762	Call centers with image or video based priority
20080037763	QUEUING AND ROUTING TELEPHONE CALLS
20080043968	Forwarding one or more preferences during call forwarding
20080063174	Camping on a conference or telephony port
20080063181	METHOD OF RESPONDING TO AN INCOMING VOICE CALL
20080088698	Interaction based on facial recognition of conference participants
20080089489	Voicemail messaging with dynamic content
20080118046	Authorization to place calls by remote users
20080127231	Integrated out-of-office assistant reminder tool
20080151038	Video contact center facial expression analyzer module
20080159179	Scalable conference bridge
20080167774	AD-HOC MOBILE IP NETWORK FOR INTELLIGENT TRANSPORTATION SYSTEM
20080215323	Method and System for Grouping Voice Messages
20080226046	Integrated Alerting
20080243386	Method and System for Communicating Arrival Notifications
20080310398	CALL PRIORITY BASED ON AUDIO STREAM ANALYSIS
20090005073	Method and System for Using Signal Quality Information
20090005097	Method and System for Automatically Identifying Wireless Signal Quality of a Region
20090009588	Recognition of human gestures by a mobile phone